| Your New Incoming (POP3) Mail Server will be: | | | nmma.sancharnet.in or nmma.bsnl.in | | | nmma.sancharnet.in or nmma.bsnl.in | | | nmma.sancharnet.in or nmma.bsnl.in | | | nmma.sancharnet.in or nmma.bsnl.in | | | nmma.sancharnet.in or nmma.bsnl.in | | | nmma.sancharnet.in or nmma.bsnl.in | | | wmma.sancharnet.in or wmma.bsnl.in | | | wmma.sancharnet.in or wmma.bsnl.in | | | wmma.sancharnet.in or wmma.bsnl.in | | | wmma.sancharnet.in or wmma.bsnl.in | | | smma.sancharnet.in or smma.bsnl.in | | | smma.sancharnet.in or smma.bsnl.in | | | smma.sancharnet.in or smma.bsnl.in | | | smma.sancharnet.in or smma.bsnl.in | | | Your New Outgoing (SMTP) Mail Server will be: | | | nmra.sancharnet.in or nmra.bsnl.in | | | smra.sancharnet.in or smra.sancharnet.in | | | Enter your Administrative User ID and Password.
Click on the Login button.
Now you can see your Account Balance, Package/Account type with Contract begin and expiry/end dates and can change your passwords for Administrative, Dialup and Email Id's.
For changing any password type the password, click update and wait for confimatory
message. | | Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Click on Add -- Click on Mail --> Fill - Display Name: e.g. A K Sharma --> Click on Next --> Fill - E-mail address: e.g. aksharma@sancharnet.in --> Click on Next --> Select My Incoming Mail Server is a POP3 Server -> Fill - Incoming Mail (POP3, IMAP or HTTP) Server: e.g. wmma.sancharnet.in --> Fill Outgoing mail (SMTP) Server: e.g. smra.sancharnet.in --> Click on Next --> Fill - Account name: e.g. aksharma --> Un-tick Remember password --> Click on Next --> Click on Finish --> Select the Account --> Click on Properties --> Click on Servers --> Tick My Server requires authentication --> Click on Settings --> Ensure that Use same settings as my incoming mail server is selected --> Click on OK --> Click on Apply --> Click on OK --> Click on Close You are ready to Send and Receive Mails through Sancharnet !! | | Open Netscape Messenger --> Click on Edit --> Click on Preferences --> Click on Identity (under Mail & Newsgroups) --> Fill - Your Name: e.g. A K Sharma --> Fill - Email address: e.g. aksharma@sancharnet.in --> Click on Mail Servers (under Mail & Newsgroups) --> Under Incoming Mail Servers - Click on Add --> Fill - Server Name: e.g. wmma.sancharnet.in --> Select Server Type as POP3 Server --> Fill - User Name: e.g. aksharma --> Click on OK --> Under Outgoing Mail Server Fill - Outgoing mail (SMTP) server: e.g. smra.sancharnet.in --> Fill - Outgoing mail server user name: e.g. aksharma --> Click on OK You are ready to Send and Receive Mails through Sancharnet !! | | Log on to www.sancharnet.in
The following IDs and PASSWORDS are associated with NIB Internet Account:
Administrative User ID & PASSWORD
Dialup ID & PASSWORD
Email ID & PASSWORD
With the new account the values for all the above IDs and PASSWORDS are same and afterwards the user can change only PASSWORDS not the ID.
For example if a customer whose name is Rajesh Kumar is provided an internet account he will be communicated the following id and password:
User ID : rkumar
Password: nib2000nib
This implies that customer's:
Administrative User ID: rkumar
Password: nib2000nib
Dialup ID: rkumar
Password: nib2000nib
Email ID: rkumar
Password: nib2000nib
The Administrative ID & Password is used to reach the web page for changing the Administrative Password, Dialup password and Email Password. This page also shows your balance hours and the expiry/ end date of your account, with the account type.
Two Email IDs are provided for corporate plan . For all other plans one e-mail ID is provided
Simultaneous logins per user ID shall be 2
E-mail space for e-mail ID shall be 4 Mb
Free web space for user ID shall be 1 MB
Email Address should be configured as @sancharnet.in only.
Contact Sancharnet Node Incharge for details on incoming and outgoing mail server.
Sancharnet Mail Relay Service is available only from BSNL IP Domain. | | Log on to www.sancharnet.in
Enter Sancharnet Email User Name and Password on Sancharnet Webmail Login page | | Click on Compose SMS option on sancharnet webmail webpage | | Enter mobilenumber separated by comma e.g 9868999999,9868199999 | | Enter Short Message text in in the message box. | | You may enter as many mobilenumber in one compose which is allowed by server based on your remaining account balance. If you enter more mobilenumbers during in Compose SMS window than allowed, extra mobilenumbers are ignored for sms delivery by mail server and therefore these extra requests are bounced back to your Mailbox.
OR, | | Click on Compose option | | Enter mobilenumber@sms.sancharnet.in in the To: field to send SMS to the mobilenumber of your choice (Do not prefix '91' or '0' before the mobile number) | | You may Enter upto 10 mobilenumbers@sms.sancharnet.in separated by commas in To: field to send SMS to 10 recipients simultaneously. | | Enter the short message text in the message window. | | Text under Subject will not be displayed in SMS. | | | | Open Netscape Messenger --> Click on Edit --> Click on Preferences-->Click on Identity (under Mail & Newsgroups)-->Fill - Your Name: e.g. A K Sharma-->Fill - Email address: e.g. aksharma@sancharnet.in-->Click on Mail Servers (under Mail & Newsgroups)-->Under Incoming Mail Servers - Click on Add--> Fill - Server Name: wmma.sancharnet.in/smma.sancharnet.in/nmma.sancharnet.in-->Select Server Type as POP3 Server --> Fill - User Name: e.g. aksharma@sancharnet.in-->Click on OK --> Under Outgoing Mail Server Fill - Outgoing mail (SMTP) server: -->e.g. smra.sancharnet.in/wmra.sancharnet.in/nmra.sancharnet.in -->Fill - Outgoing mail server user name: e.g. aksharma@sancharnet.in --> Click on OK-->Go to Edit --> Preferences-->Under section Mail and Newsgroups. Click on Formatting. -->On the right window, select Radio button Convert the message into Plain text.-->Click on OK to save your settings.-->Send SMS by filling mobileno@sms.sancharnet.in -->e.g 989999 9999@sms.sancharnet.in in TO/BCC/CC field | | Open Outlook Express --> Click on Tools --> Click on Accounts-->Click on Mail --> Click on Add -- Click on Mail -->Fill - Display Name: e.g. A K Sharma-->Click on Next --> Fill - E-mail address: e.g. aksharma@sancharnet.in-->Click on Next --> Select My Incoming Mail Server is a POP3 Server-->Fill - Incoming Mail (POP3, IMAP or HTTP) Server: -->e.g. wmma.sancharnet.in/smma.sancharnet.in/nmma.sancharnet.in -->Fill Outgoing mail (SMTP) Server-->e.g. wmra.sancharnet.in/smra.sancharnet.in/nmra.sancharnet.in-->Click on Next --> Fill - Account name: e.g. aksharma-->Un-tick Remember password --> Click on Next --> Click on Finish-->Select the Account --> Click on Properties-->Click on Servers --> Tick My Server requires authentication-->Click on Settings --> Select Use same settings as my incoming mail server-->Click on OK --> Click on Apply --> Click on OK --> Click on Close-->Open Microsoft Outlook --> Click on Tools --> Click on Options-->Click on Mail Format -->Under section Message Format, Fill Send in this message format as Plain Text-->Click on International Settings. -->Fill Use this encoding for outgoing messages as US-ASCII.-->Click on OK to save your setting-->Send SMS by filling mobileno@sms.sancharnet.in -->e.g 9899999999@sms.sancharnet.in in TO/BCC/CC field-->Send Email by filling email address in TO/BCC/CC field | | Open Outlook Express --> Click on Tools --> Click on Accounts-->Click on Mail --> Click on Add -- Click on Mail-->Fill - Display Name: e.g. A K Sharma-->Click on Next --> Fill - E-mail address: -->e.g. aksharma@sancharnet.in --> Click on Next-->Select My Incoming Mail Server is a POP3 ServerFill - Incoming Mail (POP3, IMAP or HTTP) Server: -->e.g. wmma.sancharnet.in for Western Region-->e.g. smma.sancharnet.in for Southern Region-->e.g. nmma.sancharnet.in for Northern Region -->Fill Outgoing mail (SMTP) Server-->e.g. wmra.sancharnet.in for Western Region-->e.g. smra.sancharnet.in for Southern Region-->e.g. nmra.sancharnet.in for Northern Region-->Click on Next --> Fill - Account name: e.g. aksharma-->Un-tick Remember password --> Click on Next --> Click on Finish-->Select the Account --> Click on Properties-->Click on Servers --> Tick My Server requires authentication-->Click on Settings --> Select Use same settings as my incoming mail server-->Click on OK --> Click on Apply --> Click on OK --> Click on Close-->Open Microsoft Outlook --> Click on Tools --> Click on Options --> Click on Send -->Under section Mail Sending Format, Click on radio button Plain Text-->Click on OK to save your settings-->Send SMS by filling mobileno@sms.sancharnet.in e.g 9899999999@sms.sancharnet.in in TO/BCC/CC field-->Send Email by filling email address in TO/BCC/CC field | | Click here to Open Sancharnet Webmail site in Web Browser
Enter Sancharnet Email User Name and Password
Click on Compose
Enter mobilenumber@sms.sancharnet.in in the To: field to send SMS to the mobilenumber of your choice (Do not prefix '91' or '0' before the mobile number)
Enter the short message text in the message window.
Text under Subject will not be displayed in SMS.
Click on Send and relax. SMS will immediately zip through to the mobilenumber.
You may Enter upto 10 mobilenumbers separated by commas in To: field to send SMS to 10 recipients simultaneously. Enter each mobilenumber as mobilenumber@sms.sancharnet.in.
Each SMS delivered per recipient is charged @ 30 Paise to your Sancharnet account
You may also use any other POP Email Client configured for Sancharnet to send SMS.
SMS Service is available only from BSNL IP Domain.
Check your SMS Count and Account Balance on Sancharnet Website (www.sancharnet.in)
In SMS, Source Address displayed will be only first 11 charaters. In case of UserId of length greater than 11 characters, either first 11 characters or SANCHARNET will be displayed as SMS Source Address. BulkSMS Customers should try to get UserId of maximum 11 characters.
Now Send BulkSMS @lowest Rate!!! | | | Click here to Download BulkSMS Application" start=" | | | S.No | PackageName | Validity | Hours | Value* | | 1. | Sancharnet-SMS-Silver | 1 month | 500 | Rs. 2500.00 | | 2. | Sancharnet-SMS-Gold | 1 month | 1000 | Rs. 5000.00 | | | (* Service Tax as applicable will be extra) | | Other Details:-
Validity for both the packages is one month from the date of creation of account.
Maximum 10,000 and 25,000 SMS are allowed in SMS-Silver and SMS-Gold package respectively, in one month. If more SMS are required to be sent the account can be renewed anytime.
As per tariff circular SMS will be charged @ Rs.0.25 and @ Rs. 0.20 per SMS in SMS-Silver and SMS-Gold package respectively.
The dialup account for these packages are normal PSTN dialup account with one email id of 4 Mb mail quota.
Billing for dialup access using account of these packages will be done @Rs. 5/- per hour.
These packages are created as PSTN package only. Therefore if the account is used for PSTN dialup access it will be billed @Rs.5/- per hour. In that case the permitted number of SMS will be reduced accordingly. For example if the account of SMS-Silver package is used for PSTN dialup access for one hour, the account balance will be reduced by 3600 seconds and the subscriber will now be allowed to send only 9980 SMS in the remaining validity period of the account. In the same way if SMS-Gold package is used for browsing one hour then only 24975 SMS can be sent in the remaining validity period of the package.
Free browsing during night and on Sundays and National Holidays is applicable to these packages also.
This provision has been made to facilitate customers to use the amount that they have paid, for sending SMS and for dialup access, but if the account is only used for sending SMS the maximum number of SMS that can be send is limited to 10000 and 25000 in respective packages. Also if customer uses the same userid for dialup access also the allowed SMS count will be reduced accordingly.
For sending SMS the detailed instructions can be seen at http://sancharnet.in/sms.html
Subscriber of these packages will be provided a software application free of charge for sending bulk SMS. This software can be downloaded from http://sancharnet.in/BulkSMS/BulkSMS.html
In SMS, Source Address displayed will be only first 11 charaters. In case of UserId of length greater than 11 characters, either first 11 characters or SANCHARNET will be displayed as SMS Source Address. BulkSMS Customers should try to get UserId of maximum 11 characters.
SMS Service is available only from BSNL IP Domain. | | | NOTE :Due to Technical Reasons it is not possible to send SMS from Sancharnet Email to any of the mobile numbers starting with 93* and all CDMA numbers. | | | Prerequisites: | | | | Hardware: | | | PC 486 or above with at least 32 MB of RAM | | Modem | | Telephone Connection | | | | | Software: | | | Windows 98 Operating System or above ( preferable ) | | Dialup networking installed on the PC. This can be checked by double clicking on " My Computer " Icon present on the desktop. | | Internet Explorer / Netscape Navigator or any other browser installed on the PC. Internet Explorer / Netscape icons are (usually) available on the desktop. | | | | | Configuration Steps:
a.Installing and Setting up Modem.
b.Configuring Dial-up Networking.
c.Connecting using Internet Explorer/Netscape browsers. | | | | Installing and Setting up Modem | | | Connect the Modem to the Computer as per the Installation Manual given with the Modem and after the Hardware connections are over Switch ON the Modem. Then proceed for the Software settings. | | Switch ON the Computer. While system is starting "New Hardware Found" window may be displayed. Proceed for Modem Installation as per item number 3 given below. | | Once the Computer has started and Window Desktop is displayed, Click >Setting > Control Panel. Then double click on Modem Icon. Click On Add. Then "install New Modem" screen appears. If you know the modem type click on "Don't detect my modem I will select it from a list" else, let computer detect on its own. Click Next. | | Select the Modem and appropriate model. If you have the modem listed in the list Click on "Next" button else if you have manufacturer's disk click on "Have Disk", then select the appropriate serial (Com) port and then click "Next" Then Click on Finish. | | The "Modem Properties " screen appears. Click on Dialing Properties and enter your area code and your dialing mode like pulse or tone Click on OK to go back to " Modem Properties" screen. | | Click on the Properties screen with your modem name properties with 2 tabs | | a) General b) Diagnostics | | The general tab shows the Modem Installed. Click on Properties & select the maximum speed and speaker volume. Then Select the Connection tab and deselect " wait for dial tone before dialing". | | To check modem installation click on diagnostic tab, select the Com port where modem is installed and click "more info " to check if modem has been properly installed. And this completes installation. | | | | | B. Configuring Dialup Networking | | | Click on "My Computer > Control Panel > Network " and see if you have the 'Client for MS Networks', Dial-up Adapter and 'TCP/IP' configured on your computer as below. If you have these items continue down the page. | | To begin with, double click the "My Computer > Dial Up Networking > Make new connection". This will open "Make New Connection" wizard, which will guide you through the rest of the process. | | Enter the name of the computer (e.g. SANCHARNET) and select the modem type, which is installed on your computer then click on "Configure". Select "Options" tab and deselect all boxes except "Display modem status". Click "OK" and then click on "NEXT" | | Here you will enter area code and telephone number. For example, if yor are located in Delhi your area code will be "011" and the telephone number will be "172233". Then select the country as INDIA. Click "NEXT" After you click the finish button the wizard will close and an icon named "SANCHARNET" will appear in your Dial-up Networking window. Now right click on your "SANCHARNET" icon and then normal click on "Properties". | | If your screen has the correct information, which you entered during the wizard phase, Deselect "Use country code and area code" and then click on the "Server Types" tab. You must deselect "Log on to Network" and select "Enable software compression" & "TCP/IP". Then click on the "TCP/IP Settings " button. Then click OK and then OK again. | | You have successfully configured your computer to dial into the SANCHARNET. Now all you have to do is double click on " SANCHARNET" icon in your "Dial-Up Networking" folder. Then you will get the "Connect To" window and will be prompted to enter your USER NAME and PASSWORD. Type your User name (in small letters) and Password (Please enter password exactly given to you by us). Then Click "Connect" and the modem starts dialing. Now you will get a "Connecting To SANCHARNET" Your user name and Password will be verified and once it is connected, you will get an icon on the status bar (bottom right of your screen). | | Now You are connected to the Internet. You can start your browser by double clicking its icon on the desktop. | | | (a) Your Outgoing Mail Server Name is not configured correctly. The error you would get is "The host 'nmr.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D" (mistake in the above example is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in): Steps to Check this: Identify the outgoing mail server name. Then --> Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Outgoing Mail (SMTP) - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on Apply in case of Change --> Click on OK --> Click on Close.
| | (b) Your email address is incorrectly configured e.g. aksharma@hotmail.com or aksharma@sanchar.net.in instead of correct address aksharma@sancharnet.in In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in Steps to Check this: Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt. Click on Apply --> Click on OK --> Click on Close
| | (c)SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example test222@sancharnet.in is the address to which the customer is trying to send mail, but he has not configured SMTP authentication) "The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test222@sancharnet.in'. Subject 'test', Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Server Response: '550 5.7.1 Relaying not allowed: test222@sancharnet.in', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79" Steps to Check this: (A) Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Tick on My Server Requires Authentication --> Click on Settings --> Ensure that Use same settings as my incoming mail server is selected --> Click on Apply --> Click on OK --> Click on Close (B) Identify the incoming mail server. Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the account name and therefore the customer will fill aksharma here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.
| | (d)You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F Steps to do: (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone. (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.
| | Please ensure that there is no change in the configuration. It is strongly advised that configuration once done should not be changed. | | The reasons could be as follows: (a) Incoming Mail Server name or Account Name is not configured correctly. Steps to Check this: Identify the Incoming Mail Server Name . Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the account name and therefore the customer will fill aksharma here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.
| | (b) You are not connected to Internet (Sancharnet) or Incoming Mail Server is not responding. The error you would get is: The host 'nmma.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmma.sancharnet.in', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D Steps to do (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone. (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again. | | The possible reasons could be: You have overlooked the Mail Quota Warning Message, which indicates that the mail quota is at dangerously low level and shall be over soon and also the option to leave messages on server is set in Outlook Express. Therefore every time you retrieve mail on your PC through Outlook Express a copy is retained on the server. Over a period of time Mail Quota exceeds the permissible limit and no more mails are delivered to your mail-box. All new mails are actually bounced to the sender. Steps to Check this: Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Advanced --> Ensure that the box under delivery - Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on Apply in case of Change --> Click on OK --> Click on Close. Once this is done retrieve all the mails in your mail box An Alternative: Use webmail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails. | | This error indicates that the user test011 does not exist on sancharnet. | | Make sure that the password is entered correctly. Ensure that caps lock key on the key board is not pressed. | | Please contact local sancharnet node incharge over web-helpdesk or over phone - Meanwhile, use webmail available through www.sancharnet.in both for sending and receiving mails. Keep a watch on your Mail Quota and Quota Warning Message. In case your mail quota gets full you would no longer receive incoming mails | | The reasons could be as follows: (a)Your Outgoing Mail Server Name is not configured correctly. The error you would get is (mistake here is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in): Netscape is unable to locate the server nmr.sancharnet.in. Please check the server name and try again. Steps to Check this: First click here to know your Outgoing Mail Server Name Then --> Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail (SMTP) server - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on Ok . | | (b) Your email address is incorrectly configured. In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server. Please also ensure that there is no spelling mistake either in emailid or sancharnet.in Steps to Check this: Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Identity --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt.--> Click on OK | | (c) SMTP authentication is not configured. The error you would get if SMTP authentication is not configured is as follows (In this example "mailto:" is the address to which the customer is trying to send mail, but he has not configured SMTP authentication) The Netscape is unable to use the mail server because you have not provided a username. Please provide one in the preferences and try again. Steps to Check this: Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail server user name - Make sure that the Outgoing mail server user name is correctly filled. This name is your email userid. --> Click on OK | | (d) You are not connected to Internet (Sancharnet) or Outgoing Mail Server is not responding. The error you would get is: steps to do: (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again. | | Please go through the steps in A-1 to ensure that there is no change in the configuration. It is strongly advised that configuration once done should not be changed. | | The reasons could be as follows: (a) Incoming Mail Server name or Account Name is not configured correctly. Steps to Check this: To know your Incoming Mail Server Name : Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit --> Check the entry in box - Server Name - Make sure that the Incoming Mail Server Name is correctly filled here. --> Check the entry in box Server Type - Make sure that this is POP3 --> Check the entry in box User Name - Make sure that the User Name is correctly filled here. This name is your email userid --> Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Netscape Messenger and send/receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Netscape Messenger again. --> Click on OK --> Click on OK | | (b) You are not connected to Internet (Sancharnet) or Incoming Mail Server is not responding. The error you would get is: An error occured with the POP3 mail server. You should contact the administrator for this server or try again later Steps to do: (i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone (ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again. | | | The possible reasons could be: You have overlooked the Mail Quota Warning Message, which indicates that the mail quota is at dangerously low level and shall be over soon and also the option to leave messages on server is set in Netscape Messenger. Therefore every time you retrieve mail on your PC through Netscape Messenger a copy is retained on the server. Over a period of time Mail Quota exceeds the permissible limit and no more mails are delivered to your mail-box. All new mails are actually bounced to the sender. Steps to check this: Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit--> Click on POP --> Ensure that Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on OK --> Click on OK Once this is done retrieve all the mails in your mail box An Alternative: Use webmail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails. | | | This error indicates that the user test011 does not exist on sancharnet. | | Make sure that the password is entered correctly. Ensure that caps lock key on the key board is not pressed. | | Contact local sancharnet node incharge over web-helpdesk or over phone Meanwhile, use webmail available through www.sancharnet.in both for sending and receiving mails. Keep a watch on your Mail Quota and Quota Warning Message. In case your mail quota gets full you would no longer receive incoming mails | | The reasons could be as follows: Ensure that
- You are using the latest version: WinPMail version: V4.02 (Win32), Aug 1 2002 - Incoming and Outgoing Mail Servers are correctly configured - SMTP authentication is configured. For this Open Pegasus Mail --> Click on Tools --> Click on Internet Options --> Click on Sending (SMTP) --> Verify that the SMTP host is correctly configured --> Tick on Login using my POP3 settings for username and password --> Click on Receiving (POP3) --> Check that POP3 host is correctly configured --> Check that Username is correctly configured -- Click on OK | | 4 MB per mail box. Other dialup packages with higher mail quota are likely to be introduced soon. | |  Why I am not permitted to send mails with attachments having extension of the types as -
.adp, .ade, .bas, .bat, .chm, .cmd, .com, .cp, .crt, .eml, .exe, .hlp, .hta, .inf, .ins, isp, .jse, .lnk, mdb, .mde, .msc, .msi, .msp, mst, .pcd, .pif, .reg, .scr, .sct, .shs, .url, .vbs, .vbe, .wsf, .wsh, .wsc ? | | Mails with attachments having these extensions have been reported to be used by recent virus or worms and therefore they are not permitted to pass through Sancharnet Mail Servers to prevent spread of virus or worms. However, in case you are sure, that you want to send the mails with the attachments having these extensions, you may zip them and send them. | |
